PURRLYTICS TERMS & CONDITIONS
Last updated: 22 August 2026
1. ABOUT THESE TERMS
These Terms & Conditions apply to your use of www.purrlytics.com and to purchases made through Purrlytics.
Purrlytics is a trading brand operated by Mitigen LTD.
In these Terms:
“Purrlytics”, “we”, “us” and “our” means Mitigen LTD trading as Purrlytics.
“You” and “your” means the customer, visitor or user of our website.
“Website” means www.purrlytics.com.
“Products” means cat litter and related pet care products sold by us.
You can contact us at:
meow@purrlytics.com
By using the Website or placing an order, you agree to these Terms.
Nothing in these Terms affects your statutory rights.
2. BRAND STRUCTURE
Mitigen LTD may operate more than one pet care, pet wellbeing or related consumer brand.
These Terms apply only to Purrlytics products and purchases made through www.purrlytics.com unless we clearly state otherwise.
Other Mitigen LTD brands, websites, apps, software products or services may have their own terms, policies, disclaimers, pricing, subscription terms and cancellation rules.
3. WHO CAN PLACE AN ORDER
By placing an order, you confirm that:
- you are legally capable of entering into a binding contract;
- the information you provide is accurate and complete;
- you are authorised to use the payment method selected;
- where you purchase a subscription, you understand that recurring payments may be taken in accordance with the subscription information shown at checkout;
- you are buying for lawful personal or household use unless we agree otherwise in writing.
4. OUR PRODUCTS
Purrlytics sells cat litter and related pet care products.
We take reasonable care to ensure that product descriptions, images, pricing and information on the Website are accurate.
However:
- product images may be illustrative;
- colours may appear differently depending on screen settings;
- packaging may change from time to time;
- plant-based materials may naturally vary in colour, texture, scent, shape and appearance;
- minor manufacturing variations may occur;
- product performance may vary depending on storage, use, litter tray setup, cleaning routine, humidity, number of cats and individual cat behaviour.
Reasonable variation does not automatically mean a product is faulty.
5. HEALTH MONITORING AND PH COLOUR CHANGE FEATURE
Some Purrlytics products include a visible colour response associated with feline urine pH.
This feature is intended as an informational monitoring aid only.
Purrlytics products are not veterinary products, medicines, diagnostic devices or emergency care tools.
Purrlytics does not provide veterinary diagnosis, veterinary treatment, medical advice or emergency care.
A colour response:
- does not diagnose a health condition;
- does not confirm that a cat is healthy;
- does not confirm that a cat is unwell;
- does not identify a specific disease;
- does not replace veterinary testing;
- should not be used as the sole basis for health decisions;
- should not be used to delay seeking veterinary advice.
Colour response may be affected by:
- amount of liquid;
- urine concentration;
- timing of observation;
- lighting;
- storage conditions;
- humidity;
- contamination;
- household cleaners;
- tray liners;
- other litter products;
- residue from previous litter;
- number of cats using the tray;
- diet;
- medication;
- supplements;
- stress;
- individual cat variation;
- incorrect use;
- human interpretation.
If you are concerned about your cat, contact a qualified veterinary professional.
If your cat appears seriously unwell, seek urgent veterinary help.
6. SAFE AND APPROPRIATE USE
You are responsible for using Purrlytics products safely and in accordance with product instructions.
Unless product instructions say otherwise, you should:
- store unused litter in a cool, dry place;
- keep the bag sealed when not in use;
- keep packaging and loose litter away from children where appropriate;
- avoid inhaling dust when pouring;
- do not intentionally ingest the product;
- do not allow pets to intentionally eat the litter;
- do not mix the litter with harsh chemicals or incompatible products;
- wash hands after handling used litter;
- clean litter trays regularly;
- dispose of used litter responsibly.
No cat litter can eliminate every risk relating to litter tray use, hygiene, odour, dust, tracking, ingestion, contamination, bacteria, allergens or individual sensitivity.
7. ORDERS
You can place an order through www.purrlytics.com by following the checkout process.
Before placing your order, please check:
- product selected;
- quantity;
- subscription frequency, where applicable;
- delivery details;
- billing details;
- total price;
- delivery cost, if any.
After you place an order, we may send an order acknowledgement.
An order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted your order.
A binding contract is formed when we accept your order or dispatch the goods, unless we tell you otherwise.
8. WHEN WE MAY REFUSE OR CANCEL AN ORDER
We may refuse, reject or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment is declined;
- fraud or misuse is suspected;
- the price or product description contained an obvious error;
- delivery cannot reasonably be completed;
- purchase limits have been exceeded;
- the order appears to be for unauthorised resale;
- you breach these Terms;
- we are legally required to cancel;
- we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment and no amount is properly due, we will refund the relevant amount.
9. PRICES AND PAYMENT
Prices are shown on the Website.
Unless stated otherwise, prices include VAT where applicable.
Delivery charges, if any, will be shown before checkout.
We may change prices at any time.
Price changes do not normally affect one-off orders already accepted.
For subscriptions, price changes apply as explained in the subscription section.
We accept the payment methods shown at checkout.
Payments may be processed by third-party payment providers. Their own terms may also apply.
You must provide accurate payment information and have authority to use the selected payment method.
10. PROMOTIONS, DISCOUNTS AND OFFERS
Promotional codes, launch offers and discounts:
- may be limited to specific products, customers, plans, dates or territories;
- may have expiry dates;
- may be withdrawn where misused;
- may not be combined unless stated;
- have no cash value;
- must be used in line with the terms of the offer.
We may cancel or refuse an order where a promotion has been used fraudulently, incorrectly or in a way not intended by the offer.
11. SUBSCRIPTIONS
Where we offer subscriptions, the key subscription details will be shown before checkout.
These may include:
- product;
- price;
- quantity;
- delivery frequency;
- billing frequency;
- minimum term, if any;
- renewal terms;
- cancellation method;
- discount period, if any.
By starting a subscription, you authorise us or our payment provider to take recurring payments using your selected payment method.
Unless clearly stated otherwise, subscriptions continue until cancelled.
12. CANCELLING A SUBSCRIPTION
You may cancel future subscription renewals through any cancellation method made available on the Website, your customer account, subscription portal or by contacting:
meow@purrlytics.com
We will not require you to provide a reason for cancelling future renewals.
To stop the next order, cancellation must be received before that order has entered processing.
If an order has already been charged, packed, transmitted to fulfilment or dispatched, cancellation may apply to future renewals only.
This does not remove any separate cancellation or return rights you may have for the current shipment.
13. SUBSCRIPTION CHANGES
Where available, you may be able to:
- pause;
- skip;
- change delivery frequency;
- change quantity;
- change payment method;
- update delivery details;
- cancel future renewals.
Changes must be made before the relevant order enters processing.
We are not responsible for missed changes caused by inaccurate account information, expired payment cards, late requests or failure to update details in time.
14. SUBSCRIPTION PRICE CHANGES
We may change subscription prices.
Where a price change affects future renewals, we will aim to give reasonable notice before the new price is charged.
If you do not want to continue at the new price, you can cancel future renewals before the change applies.
15. DELIVERY
We deliver to the locations shown on the Website.
Delivery times are estimates unless we expressly agree a guaranteed delivery date.
Delays can happen because of:
- courier issues;
- stock availability;
- severe weather;
- high demand;
- fulfilment disruption;
- supply chain issues;
- address errors;
- access issues;
- events outside our reasonable control.
You are responsible for providing a complete and accurate delivery address.
If you provide incorrect delivery information, we will try to help, but we are not responsible for losses caused solely by your error.
16. RISK AND OWNERSHIP
Goods become your responsibility when they are delivered to you or to a person identified by you to receive them.
Ownership passes once we have received full payment.
17. DELIVERY PROBLEMS
Contact us at meow@purrlytics.com as soon as reasonably possible if:
- your order has not arrived;
- the parcel is damaged;
- items are missing;
- the wrong item arrived;
- tracking appears incorrect.
We may ask for reasonable evidence, including:
- order number;
- photographs of the parcel;
- photograph of the shipping label;
- photograph of damaged items;
- description of the issue.
Asking for evidence helps us investigate and does not remove statutory rights.
18. CANCELLATIONS, RETURNS AND REFUNDS
Our Refund & Return Policy forms part of these Terms.
You may have legal rights to cancel an eligible online order within the applicable cancellation period.
You may also have rights where goods are faulty, damaged, misdescribed or not of satisfactory quality.
Nothing in these Terms removes those rights.
19. OPENED OR USED PRODUCTS
Opening a product does not automatically remove every legal right.
However, where goods are handled beyond what is reasonably necessary to inspect them, we may make a lawful deduction from any refund where permitted.
Used, depleted, contaminated or materially consumed litter may have reduced value.
Faulty or misdescribed goods are assessed separately.
20. CUSTOMER ACCOUNTS
If you create an account, you are responsible for:
- keeping login details secure;
- updating your information;
- checking subscription settings;
- monitoring order confirmations;
- telling us about unauthorised access.
We may suspend or close accounts where reasonably necessary to protect customers, prevent fraud, investigate misuse or comply with law.
21. REVIEWS AND USER CONTENT
If you submit reviews, photographs, videos, testimonials, comments, feedback or social media content to us, you confirm that:
- the content is truthful;
- you have the right to share it;
- it does not infringe another person’s rights;
- it is not unlawful, abusive or misleading;
- any people shown have given permission where required.
You keep ownership of content you own.
By submitting content for publication, tagging us publicly or otherwise making content available to us for brand use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit, publish and share that content for Purrlytics marketing, product education, customer support and brand purposes.
We may remove or refuse user content at our discretion.
22. INTELLECTUAL PROPERTY
The Website, brand, product names, graphics, packaging, copy, images, videos, trade marks, designs, product guides and other materials are owned by or licensed to Mitigen LTD.
You may use the Website for personal, non-commercial purposes only.
You must not copy, reproduce, sell, exploit, scrape, imitate or misuse our intellectual property without permission.
23. WEBSITE AVAILABILITY
We aim to keep the Website available, accurate and secure.
We do not guarantee that the Website will always be uninterrupted, error-free or free from technical issues.
We may update, suspend, withdraw or change parts of the Website at any time.
24. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to third-party websites, payment providers, review platforms, delivery services or social media platforms.
We are not responsible for third-party websites or services we do not control.
Their own terms and privacy policies may apply.
25. OUR LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory consumer rights;
- any liability that cannot legally be excluded.
We are responsible for foreseeable loss caused by our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for:
- loss that was not foreseeable;
- loss caused by misuse of products;
- loss caused by ignoring product instructions;
- loss caused by using product observations as a substitute for veterinary advice;
- delay in seeking veterinary care;
- business losses where products were purchased for personal consumer use;
- delay or failure caused by events outside our reasonable control.
26. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control.
These may include:
- courier disruption;
- severe weather;
- strikes;
- supply chain disruption;
- technical outages;
- cyber incidents;
- fire;
- flood;
- war;
- civil emergency;
- government action;
- import or export issues;
- other events we could not reasonably prevent.
Where this affects your order, we will take reasonable steps to reduce disruption.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version in place when a one-off order is accepted will usually apply to that order.
For subscriptions, material changes affecting future renewals will be communicated where appropriate.
We will not use changes to remove statutory rights that have already arisen.
28. COMPLAINTS
Please contact us first so we can try to resolve the issue.
Email: meow@purrlytics.com
Please include your order number where relevant.
29. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you live in another part of the UK, you may also have mandatory local consumer protections.
Nothing in these Terms removes your right to bring a claim in a court that has jurisdiction under applicable law.
30. CONTACT
Purrlytics
Operated by Mitigen LTD
Website: www.purrlytics.com
Contact: meow@purrlytics.com