Shipping policy
PURRLYTICS SHIPPING POLICY
Last updated: 22 August 2026
1. ABOUT THIS SHIPPING POLICY
This Shipping Policy explains how shipping, delivery and fulfilment work for orders placed through www.purrlytics.com.
Purrlytics is a trading brand operated by Mitigen LTD.
Website: www.purrlytics.com
Contact: meow@purrlytics.com
This Shipping Policy should be read alongside our Terms & Conditions, Refund & Return Policy, Privacy Policy and Product Disclaimer.
Nothing in this Shipping Policy affects your statutory rights.
2. WHERE WE SHIP
We currently ship to the United Kingdom only.
This includes:
- England;
- Scotland;
- Wales;
- Northern Ireland.
We do not currently ship outside the United Kingdom.
We do not currently ship to:
- the Republic of Ireland;
- the Channel Islands;
- the Isle of Man;
- Europe;
- the United States;
- any other international destination.
If your delivery address is outside the United Kingdom, we may be unable to accept or fulfil your order.
3. DELIVERY AREAS AND POSTCODE RESTRICTIONS
Most UK addresses should be eligible for delivery.
However, some remote, offshore, restricted access or unusual postcode areas may be subject to:
- longer delivery times;
- limited courier availability;
- additional delivery charges;
- temporary delivery restrictions;
- cancellation if delivery cannot reasonably be completed.
This may include some areas of the Scottish Highlands, Scottish Islands, Northern Ireland, remote rural locations and other restricted courier zones.
Where possible, any available delivery options and charges will be shown at checkout.
4. SHIPPING COSTS
Shipping costs, if any, will be shown before you complete checkout.
Shipping costs may vary depending on:
- delivery address;
- order value;
- product weight;
- subscription plan;
- delivery method;
- promotional offers;
- courier availability.
If we offer free shipping, this will apply only where the relevant free shipping conditions are met.
We may change shipping prices or delivery options from time to time.
5. ORDER PROCESSING
Orders are usually processed during normal working days.
Processing times may vary depending on:
- order volume;
- product availability;
- subscription renewal timing;
- pre-order status;
- fulfilment capacity;
- courier collection times;
- bank holidays;
- operational disruption.
An order confirmation means we have received your order. It does not necessarily mean your order has been dispatched.
Once your order has been dispatched, you may receive a shipping confirmation or tracking information where available.
6. DELIVERY TIMES
Estimated delivery times will be shown on the Website, at checkout, in your order confirmation or in shipping communications where available.
Delivery times are estimates unless we expressly state that a delivery date is guaranteed.
Delivery may be affected by:
- courier delays;
- incorrect or incomplete addresses;
- high demand;
- severe weather;
- road disruption;
- strikes;
- bank holidays;
- remote location;
- fulfilment delays;
- events outside our reasonable control.
We will take reasonable steps to fulfil orders within the applicable delivery timeframe.
7. SUBSCRIPTION DELIVERIES
If you purchase a subscription, recurring deliveries will be based on the subscription frequency selected at checkout.
Subscription delivery dates are estimates and may vary slightly due to:
- billing dates;
- payment processing;
- stock availability;
- fulfilment timing;
- courier collection;
- weekends;
- bank holidays;
- delivery location.
You are responsible for keeping your delivery address, payment details and subscription settings up to date.
If you need to change your delivery address or skip, pause or cancel an upcoming subscription order, you must do this before the order enters processing.
To guarantee that cancellation applies before your next subscription order is processed, you must cancel at least 3 calendar days before your next renewal date.
If a subscription order has already been charged, packed, transmitted to fulfilment or dispatched, we may not be able to stop that shipment.
8. PRE-ORDER SHIPPING
From time to time, we may offer pre-orders.
A pre-order means you are ordering a product that is not yet available for immediate dispatch.
Estimated pre-order dispatch dates will be shown on the product page, checkout page, order confirmation or customer communications where applicable.
Pre-order dates are estimates unless we expressly state that a date is guaranteed.
Pre-order shipping may be affected by:
- production timelines;
- supplier delays;
- shipping delays;
- customs or import issues;
- quality checks;
- stock arrival;
- fulfilment timing;
- events outside our reasonable control.
If a pre-order is materially delayed, we will aim to update you where reasonably possible.
9. ADDRESS ACCURACY
You are responsible for providing a complete and accurate delivery address.
Please check your address carefully before placing an order.
This includes:
- house number or name;
- street name;
- flat, apartment or unit number;
- postcode;
- town or city;
- delivery instructions, where needed.
We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery information supplied by you.
If you notice an address error, contact us as soon as possible at:
meow@purrlytics.com
We will try to help, but we may not be able to change an address once an order has entered processing, been packed or been dispatched.
10. DELIVERY INSTRUCTIONS AND SAFE PLACES
Where a courier offers delivery instructions, safe place delivery or neighbour delivery, you may be able to choose those options directly with the courier.
If you ask a courier to leave a parcel in a safe place, with a neighbour or in another location, this may affect how delivery issues are assessed.
Please choose safe place instructions carefully.
We are not responsible for loss caused solely because you selected an unsafe delivery location or provided incorrect delivery instructions, except where applicable law provides otherwise.
11. MISSED, FAILED OR REFUSED DELIVERIES
If a courier cannot complete delivery, they may:
- attempt redelivery;
- leave instructions;
- deliver to a pickup point;
- return the parcel to sender.
If a parcel is returned because:
- the address was incorrect or incomplete;
- delivery was repeatedly missed;
- the parcel was not collected;
- access was not available;
- delivery was refused without valid cancellation;
- customer supplied delivery instructions prevented successful delivery,
we may contact you to arrange next steps.
Where permitted by law, we may deduct or charge reasonable costs caused by failed delivery, return to sender or redelivery.
We will not impose charges that unlawfully restrict your statutory rights.
12. LOST PARCELS
If you believe your parcel is lost, contact us at:
meow@purrlytics.com
Please include:
- your order number;
- delivery address;
- tracking information, if available;
- any courier messages received.
We may need to investigate with the courier before confirming the next step.
Depending on the circumstances, we may offer:
- replacement;
- refund;
- partial refund;
- redelivery;
- another appropriate solution.
13. DAMAGED PARCELS
If your parcel arrives damaged, contact us as soon as reasonably possible at:
meow@purrlytics.com
Please include where available:
- order number;
- photograph of the outer parcel;
- photograph of the shipping label;
- photograph of the damaged product packaging;
- photograph of any leakage or product loss;
- description of the issue.
Please keep the parcel and affected goods until we confirm whether they need to be returned, inspected or disposed of.
A request for prompt notice and evidence helps us investigate with the courier and does not remove your statutory rights.
14. WRONG OR MISSING ITEMS
If you receive the wrong item or something is missing from your order, contact:
meow@purrlytics.com
Please include:
- order number;
- item received;
- item missing or incorrect;
- photograph of the parcel;
- photograph of the shipping label;
- photograph of the items received where reasonably possible.
We may check fulfilment records, courier records, parcel weights and dispatch scans before confirming the next step.
15. RISK AND RESPONSIBILITY
Goods become your responsibility when they are delivered to you or to a person identified by you to receive them.
If you arrange for a courier or delivery service that is not offered by us, responsibility may pass in accordance with applicable law once the goods are handed to that courier or delivery service.
Ownership of goods passes once we have received full payment.
16. DELIVERY DELAYS OUTSIDE OUR CONTROL
We are not responsible for delays caused by events outside our reasonable control.
These may include:
- courier disruption;
- severe weather;
- strikes;
- road closures;
- supply chain disruption;
- technical outages;
- cyber incidents;
- fire;
- flood;
- war;
- civil emergency;
- government action;
- import or export issues;
- other events we could not reasonably prevent.
Where this affects your order, we will take reasonable steps to reduce disruption.
17. SPLIT SHIPMENTS
Where an order contains multiple items, we may ship items separately.
This may happen because of:
- product availability;
- subscription timing;
- pre-order products;
- fulfilment requirements;
- courier weight or parcel limits.
If items are shipped separately, you may receive more than one parcel or tracking number.
18. CONTACT
For shipping questions, delivery issues or address changes, contact:
Purrlytics
Operated by Mitigen LTD
Website: www.purrlytics.com
Contact: meow@purrlytics.com